Frequently Asked Questions
Before you arrive.What time can I check in?
Check in starts at 3 p.m. daily. We do provide our guests with the option of early check in for a minimal fee. To request an early check in you may do so when booking your reservation online or if you have already made your reservation, you may contact our reservations department. You may store your luggage with our Bell Desk 24 hours a day.
For complete details on parking, please visit the New York-New York parking information page.
New York-New York does not offer airport check in.
There are several shuttles that will take you to The Strip from the airport: Bell Trans, C.L.S., Grayline, ODS, etc. The cost of these services per person (except lap children) start at $4.25 and shuttles run anywhere from 7am-2am. Due to FAA regulations, we unfortunately are unable to provide baggage service.
Pull into the “Thru Traffic Lane” or “Valet Lane” of the “Front Drive”. Baggage Handler (8am-1am) daily will issue a “Luggage Claim Ticket” in order to retrieve your luggage item(s), and provide directions to the “Self-Parking Garage” (Unattended/Parked vehicles are prohibited in the “Front Drive”). Phone - “26622” for a Bell Persons assistance to deliver your stowed luggage item(s). (An adult must be present)
Pull into the “Valet Lane” of the Front Drive. Baggage Handler (8am-1am daily) will issue a “Luggage Claim Ticket” in order to retrieve your luggage item(s) and provide directions to the “Registration Desk”. (Unattended/Parked vehicles are prohibited in the “Front Drive”. Phone - “26622” for a Bell Persons assistance to deliver your stowed luggage item(s). (An adult must be present)
You must be atleast 21 years of age to check-in.
We do provide the option for our guests for a minimal fee to guarantee up to three room preference requests. Please call reservations at 1-866-815-4365 to assist you with your room requests.
New York-New York offers a variety of accommodations for guests who require more space. Rooms range from 350 square feet up to 700 square feet. Connecting or adjoining rooms can be requested, and up to five people can occupy one room.
When booking directly from the newyorknewyork.com website, you will receive confirmation code via email to the address you have supplied us with. You can also call Room Reservations at 888.693.6763 to verify your reservation 24 to 48 hours after booking online. For immediate reservations, please call Room Reservations directly.
For your convenience we have a Credit Card Authorization form that can be filled out and faxed to 702-740-6875. Please click the "Contact Us" tile to the right to download the form.
During your stay.What time do I need to check out?
Check out is at 11:00 a.m. Upon check out, luggage may be stored at the bell desk so that you can enjoy our restaurants, gaming areas and other amenities on property. You may also request a late check out for a minimal fee, please inquire at the Front Desk upon check in.
Phone - “26622” for a Bell Persons assistance, (24 hours a daily), to Taxi, Self-Park, Valet, Shuttle, Front Drive, Ride-Share, or with luggage item(s) storage. (Adult must be present, have luggage item(s) packed, and ready for pick-up) Bell Person may issue a “Luggage Claim Ticket” to retrieve stowed luggage item(s) from Bell Desk.
Although at this time we do not have coffee makers in the guestrooms, we do offer 24-hour coffee service from Room Service, the America Café and any of the casino bars. Il Fornaio offers specialty coffees, 8:30 a.m. to 11:30pm seven days a week.
Yes, all of our guestrooms feature hairdryers, as well as in-room safes and alarm clock radios.
No, with the exception of service animals. Please be advised during the summer months the temperatures are very high and heat buildup in cars will kill animals. **You can call Animal Inn Pet Kennel (702) 736-0036 for your pets' boarding needs. Please note that New York-New York does not endorse nor is affiliated with this company and is providing this information merely as a courtesy to our guests.**
Irons and ironing boards are available in all of our guest rooms.
For special food and beverage items as well as floral arrangements, please contact the New York-New York Concierge at 855-740-3311.
The Spa at New York-New York is open from 6:40am to 7pm daily. You may book your Spa or Salon reservations online on our website www.newyorknewyork.com There is a $10 per person per day fee for use of all Spa facilities which is included in the price of any spa service priced $40 or more. The Salon is open from 10am-6pm daily. For specific pricing information and availability, please call 702-740-6969.
No. The monorail stations can be found at the following locations: MGM Grand Las Vegas Bally's Las Vegas/Paris Las Vegas Flamingo Las Vegas/Caesars Palace Imperial Palace/Harrah's Las Vegas Las Vegas Convention Center Las Vegas Hilton Sahara Hotel and Casino Costs: $5.00 Single Ride Ticket $12.00 Unlimited One-Day Pass $28.00 Unlimited Three-Day Pass
For our groups, onsite parking is currently unavailable on property.
After your stay.Can I request a donation from New York-New York?
The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmresortsfoundation.com for more information.