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Frequently Asked Questions
Frequently Asked Questions
What time can I check in?
Check-in starts at 3 p.m. daily. You may store your luggage with our Bell Desk 24 hours a day. Minimum check-in age is 21 years old. Also, identification is required upon check-in for all guests.
What time do I need to check out?
Checkout is at 11:00 a.m. Upon check out, luggage can be stored at the bell desk so that you can enjoy our restaurants, gaming areas and other amenities on property.
What type of parking do you offer?
For your convenience, we offer complimentary covered self parking in our main parking garage, as well as Valet parking.
Does NYNY offer airport check in?
NYNY does not offer airport check in.
What type of transportation is offered from the airport to New York-New York?
There are several shuttles that will take you to The Strip from the airport: Bell Trans, C.L.S., Grayline, ODS, etc. The cost of these services per person (except lap children) start at $4.25 and shuttles run anywhere from 7am-2am. Due to FAA regulations, we unfortunately are unable to provide baggage service.
Does NYNY offer shuttle services to other hotels?
NYNY does not offer shuttle service. However, there is an independent shuttle that runs between the hotels on the strip. There is a small fee per person, and it runs by the North Entrance of the hotel every fifteen minutes.
How old do I have to be to check-in to the Hotel?
You must be atleast 21 years of age to check-in.
Do you offer hairdryers in your guestrooms?
Yes, all of our guestrooms feature hairdryers, as well as in-room safes and alarm clock radios.
Do you provide coffee makers in your guestrooms?
Although at this time we do not have coffee makers in the guestrooms, we do offer 24-hour coffee service from Room Service, the America Café and any of the casino bars. Il Fornaio offers specialty coffees, 8:30 a.m. to 11:30pm seven days a week.
Do you provide irons and ironing boards for use during my stay?
Irons and ironing boards are available through our Housekeeping Department.
Can NYNY guarantee special room requests (i.e., non smoking, bed type, and room location)?
All special requests such as high or low floors, non-smoking or rooms near the elevator as rooms are assigned upon check-in based on availability. While requests are not guaranteed, please note that we do our best to accommodate all requests whenever possible. You may also call the Room Reservations Department at 888.693.6763 for any special requests.
What kinds of rooms are available for large parties or guests with children?
NYNY offers a variety of accommodations for guests who require more space. Rooms range from 350 square feet up to 700 square feet. Connecting or adjoining rooms can be requested, and up to five people can occupy one room.
When booking online, how can I be sure that I will have a room reservation?
When booking directly from the NYNYHotelCasino.com website, you will receive confirmation code via email to the address you have supplied us with. You can also call Room Reservations at 888.693.6763 to verify your reservation 24 to 48 hours after booking online. For immediate reservations, please call Room Reservations directly.
Can I order an amenity for a special occasion - cake, champagne?
For special food and beverage items, please call 800.689.1797 and ask for Room Service. For floral arrangements, please call 800.689.1797 and ask for the MGM Grand Floral Department.
Can I request a donation from New York-New York?
The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.
How can I get information and/or reservations for the Spa or Salon?
The Spa at NYNY is open from 6:30am to 7pm daily. There is a $20 per person per day fee for use of all spa facilities, which is included in the price of any spa services priced $40 or more. The Regis Signature Salon is open from 9am to 7pm daily. For specific pricing information and availability, please call 702.740.6969.
Does your property have a monorail system?
No. The monorail stations can be found at the following locations:
$5.00 Single Ride Ticket
$12.00 Unlimited One-Day Pass
$28.00 Unlimited Three-Day Pass
Check-in starts at 3 p.m. daily. You may store your luggage with our Bell Desk 24 hours a day. Minimum check-in age is 21 years old. Also, identification is required upon check-in for all guests.
Checkout is at 11:00 a.m. Upon check out, luggage can be stored at the bell desk so that you can enjoy our restaurants, gaming areas and other amenities on property.
For your convenience, we offer complimentary covered self parking in our main parking garage, as well as Valet parking.
NYNY does not offer airport check in.
There are several shuttles that will take you to The Strip from the airport: Bell Trans, C.L.S., Grayline, ODS, etc. The cost of these services per person (except lap children) start at $4.25 and shuttles run anywhere from 7am-2am. Due to FAA regulations, we unfortunately are unable to provide baggage service.
NYNY does not offer shuttle service. However, there is an independent shuttle that runs between the hotels on the strip. There is a small fee per person, and it runs by the North Entrance of the hotel every fifteen minutes.
You must be atleast 21 years of age to check-in.
Yes, all of our guestrooms feature hairdryers, as well as in-room safes and alarm clock radios.
Although at this time we do not have coffee makers in the guestrooms, we do offer 24-hour coffee service from Room Service, the America Café and any of the casino bars. Il Fornaio offers specialty coffees, 8:30 a.m. to 11:30pm seven days a week.
Irons and ironing boards are available through our Housekeeping Department.
All special requests such as high or low floors, non-smoking or rooms near the elevator as rooms are assigned upon check-in based on availability. While requests are not guaranteed, please note that we do our best to accommodate all requests whenever possible. You may also call the Room Reservations Department at 888.693.6763 for any special requests.
NYNY offers a variety of accommodations for guests who require more space. Rooms range from 350 square feet up to 700 square feet. Connecting or adjoining rooms can be requested, and up to five people can occupy one room.
When booking directly from the NYNYHotelCasino.com website, you will receive confirmation code via email to the address you have supplied us with. You can also call Room Reservations at 888.693.6763 to verify your reservation 24 to 48 hours after booking online. For immediate reservations, please call Room Reservations directly.
For special food and beverage items, please call 800.689.1797 and ask for Room Service. For floral arrangements, please call 800.689.1797 and ask for the MGM Grand Floral Department.
The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.
The Spa at NYNY is open from 6:30am to 7pm daily. There is a $20 per person per day fee for use of all spa facilities, which is included in the price of any spa services priced $40 or more. The Regis Signature Salon is open from 9am to 7pm daily. For specific pricing information and availability, please call 702.740.6969.
No. The monorail stations can be found at the following locations:
- MGM Grand Las Vegas
- Bally's Las Vegas/Paris Las Vegas
- Flamingo Las Vegas/Caesars Palace
- Imperial Palace/Harrah's Las Vegas
- Las Vegas Convention Center
- Las Vegas Hilton
- Sahara Hotel and Casino
$5.00 Single Ride Ticket
$12.00 Unlimited One-Day Pass
$28.00 Unlimited Three-Day Pass
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