Gift Cards

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Frequently Asked Questions


Where to Purchase

New York-New York Gift Cards are available for purchase in person at the Concierge or the Business Services Center in any amount up to $2500. Please call Concierge at 866.524.6185 for hours and directions. Phone lines are open from 8 am – 8 pm PST daily. We accept cash, American Express, Discover, JVC, Diners Club, Carte Blanche, Visa or MasterCard.

New York-New York Gift Cards may also be purchased over the phone by calling Concierge at 866.524.6185. Phone lines are open from 8 am – 8 pm PST daily. Please note that New York-New York Gift Cards purchased over the phone may not exceed $500. New York-New York Gift Cards purchased over the phone may be held at the property for pickup or mailed to the designated recipient. Shipping fees will apply.

To purchase New York-New York gift cards online via secure Internet Provider, click here. New York-New York Gift Cards purchased online may not exceed $500.


Where to use the Gift Card

The New York-New York Gift Card is accepted at participating merchants at The New York-New York Las Vegas. Click here for a complete list. And, as of August 1st, 2008 it is also proudly welcomed at participating MGM MIRAGE properties. The New York-New York Gift Cards may not be used for gaming activities or hotel reservations and are not redeemable for cash. Although New York-New York Gift Cards can be applied to a hotel stay bill, they cannot be used to reserve a room in advance. See the Cardholder Agreement for a complete list of terms and conditions.


Gift Card Expiration

An expiration date is listed on the back of your New York-New York Gift Card. Upon this date, your card will expire and you will lose all rights to the Card funds.


Service Fees

Unless prohibited by law, a $2.50 fee will be deducted each month starting 12 months and 1 day after the card activation date. We encourage you to use your New York-New York Gift Card within the first year after card activation.


Determining the available balance

The original balance should be indicated in the first white box located on the back of the Gift Card. At any time, you can confirm the available balance at: New York-New York Gift Card selling locations, online at www.getmybalance.com, or by phone at 800.926.2371 (automated phone). You must have the full New York-New York Gift Card number and card security code, both located on the back of the Gift Card, in order to check your balance.

The balance also appears in the authorization code of the receipt from purchases made with your New York-New York Gift Card. Simply replace the X in the authorization code with a decimal. For example, 050X00 means $50.00 remaining. 1EMPTY means $0.00 remaining.

You may keep track of your available balance on the back of the New York-New York Gift Card.


Adding Funds

The New York-New York Gift Card is not re-loadable. However, returns and credit amounts can be placed back on to the card by a merchant.


Declines

The New York-New York Gift Card will decline if the authorization amount exceeds the available balance. If a transaction is declined, the customer should check the balance (see Determining the available balance), tell the cashier how much is available on the New York-New York Gift Card to use towards the purchase, and pay the remainder with another form of payment.


Using multiple forms of payment

If the New York-New York Gift Card available balance is not enough to cover the entire amount of the purchase, you can use another form of payment to complete the transaction. The customer should inform the cashier how much to deduct from the New York-New York Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between New York-New York Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.


Returns, exchanges or disputes

Subject to their return policy, merchants may credit New York-New York Gift Cards back to the New York-New York Gift Card used to make the original purchase. For this reason, it is very important that customers keep New York-New York Gift Cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the New York-New York Gift Card is not present, the merchant may issue a store credit, store valued New York-New York Gift Card or exchange. Please note that voided transactions may take up to 7 days to be credited back to the New York-New York Gift Card’s available balance.


Lost or stolen Gift Cards

Store your 16 digit Gift Card number and/or New York-New York Gift Card purchase receipt in a safe location in case your New York-New York Gift Card is lost or stolen. To prevent unauthorized transaction on a lost/stolen card, contact The New York-New York Gift Card selling location immediately to have your Gift Card locked. New York-New York Gift Cards may be replaced for a fee of $1.00, New York-New York Gift Card number, and proof of purchase are required for replacement. See Cardholder Agreement for more details.


Online Sales Availability and Inquiries

Our online ordering service is available 24/7, 365 days a year. Click here to place an order.


Available Denominations

New York-New York Gift Cards may be purchased online in any amount but not exceeding $500.


Shipping and other charges

Online purchases will be assessed a $2.00 per card Online Convenience Fee plus applicable shipping. Shipping options for orders containing 5 or less cards are: UPS Ground $13.50, Second-day delivery $16.85, Overnight delivery $25.50 or Saturday delivery $24.00. An additional $0.50 per card will be applied for each card after the initial 5, regardless of shipping method. Shipping charges will apply to each unique shipping address in a given order.


Processing time

Orders placed on a weekday will be fulfilled within 24 hours. Orders placed on a weekend or holiday will be fulfilled within 48 hours. You will be notified via email when your order has shipped. Please allow for applicable shipping time.


Purchase restrictions

Due to regulatory restrictions, Gift Cards shall not be sold through the Internet to purchasers located in any of the following states and Gift Cards shall not be shipped to recipients located in any of the following states: Connecticut, Hawaii, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. In addition, Gift Cards cannot be sold to purchasers located in New York. Gift Cards may not be shipped internationally. If you are affected by these restrictions and would like to have the New York-New York Concierge hold the cards for pick-up, please contact concierge@nynyhotelcasino.com to process your order.


Online Payment Options

Online purchases may be made by American Express, Discover, Mastercard or Visa. Credit card transactions are processed via a secure payment gateway. All purchases made on this site will appear as “New York-New York Online Sales” on your credit card statement. All credit cards must have a U.S. billing address.


Order Confirmation & Fulfillment Emails

Details of your purchase will be emailed to the email address provided at checkout. A second email will be sent when your order has been shipped.


Changing or canceling your order

All orders are final upon confirmation via the online ordering interface. Please review your order carefully before submitting your order.


Delivery confirmation

All shipping methods offered provide delivery confirmation. Confirmation of delivery serves as proof of receipt. Actual delivery time will vary based on the when the order was shipping and the shipping method used. If your order has not arrived in the expected time frame, please contact us via email. Be sure to include your Order number.


Corporate or Bulk Orders

If you would like to place a bulk order, please contact us at 866.524.6185 to discuss payment and fulfillment options.

Balance Inquiry Number
800.926.2371

Balance Inquiry Website
www.getmybalance.com

Other Gift Card Inquiries
866.524.6185



Or call 866.524.6185 to request a form.
       
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